Refund policy

Refund & Returns Policy

At Stick-Dat, we take pride in the quality of every product we make. Please read this policy carefully before placing your order, as different rules apply depending on the type of product purchased.

Our 30-Day Return Window

We accept returns within 30 days of the date of delivery. After 30 days, we are unable to offer a refund or exchange under any circumstances. To be eligible for a return, your item must be:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase (receipt or order confirmation)

Standard Stickers & Vinyl Decals

Returns are accepted on standard (non-custom) sticker and decal orders if the item arrives damaged, defective, or is not what you ordered. Change of mind returns may be considered at our discretion, provided the item is unused and in original condition.

Non-Returnable Sticker Items

Any item that has been applied or partially applied to a surface
Items damaged after delivery due to incorrect application
Sale or discounted items (unless faulty)

Custom & Made-to-Order Products

Custom orders are non-refundable. This includes any product produced to your specifications, including custom text stickers, custom-designed decals, personalised signage, and any item where artwork or design work has been completed. Because these items are made specifically for you, we cannot accept returns or offer refunds unless the item is defective or was produced incorrectly due to our error.

If you believe your custom order contains an error on our part, please contact us within 7 days of delivery with photos of the issue.

Signage & Fabricated Products

A-Frame signs, corflute signs, ACP panels, metal-backed signs, steel bollards, custom cages, café barrier boards, and all other fabricated or printed signage products are made to order and are therefore non-refundable unless they arrive damaged or contain a production error on our part.

Due to the size and nature of these products, returns must be arranged with us directly. Do not return signage items without first contacting us at sales@stick-dat.com.au.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with the following:

Your order number
Clear photos of the damage or defect
A brief description of the issue

We will assess the issue and, where applicable, offer a replacement, store credit, or refund at our discretion. We do not require you to return damaged items in most cases — photos are sufficient for assessment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item, email us at sales@stick-dat.com.au and we will advise next steps. Do not send items back without prior approval.

Refunds Process

Once your return is received and inspected, we will notify you of the outcome by email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check your bank account and contact your card provider first, as processing times vary. If you've done this and still haven't received your refund, contact us at sales@stick-dat.com.au.

Sale Items

Only regular-priced items are eligible for a refund. Sale and discounted items cannot be refunded unless they are faulty or were sent in error.

Shipping Costs & Change of Mind

Shipping costs are non-refundable under all circumstances. If you change your mind about a purchase, the original shipping cost will not be refunded. If a refund is approved, the cost of return shipping is your responsibility and will be deducted from your refund where applicable.

We recommend using a trackable shipping service for any returns. Stick-Dat is not responsible for items lost in transit on their way back to us.

Gift Orders

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, a store credit will be issued for the value of the eligible return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

How to Return an Item

To initiate a return, please contact us first:

Email: sales@stick-dat.com.au
Return Address: Cornubia QLD 4130, Australia

Please do not send items back without prior approval. Unapproved returns may not be accepted.